Frequently Asked Questions
CUSTOMER ACCOUNT
How can I log into my customer account?
What should I do if I have forgotten my password?
How can I update my personal information?
How can I unsubscribe from the newsletter?
ORDERS
Do I require a customer account to place an order?
How can I place an order?
Where can I find my orders and purchases?
How do I know if an order is confirmed?
How can I track the delivery of my orders?
The item I want is no longer in stock. When will it be available?
DELIVERY
What are the delivery times and charges?
To which countries can I receive delivery?
Which carrier will deliver my order?
Can I use a delivery address that is different to my billing address?
Will I be notified when my order has been shipped?
What type of notification will I receive once my package has arrived? (SMS, email, phone call...)
What happens if I cannot collect my package?
My order is faulty, what should I do?
PAYMENT METHODS
How can I pay?
How long after my payment will the amount be debited?
How can I use my promotional code?
What happens if my payment is not accepted?
What is 3D Secure?
RETURNS
How can I return my item?
How can I track my return?
Which carrier will handle my return?
Do I have to cover the costs of my return?
How will I know that the Apeks After-sales Service has safely received my item?
REFUNDS
When will I receive my refund?
How does a refund with PayPal work?
Can I get a refund to a different method of payment to that used when paying for my order?
How does my refund work if I used a promotional code when paying for my order?
SIZE CHART
Where can I find size guides?
LIST OF DEALERS AND PARTNERS
Where can I find a list of certified Aqualung dealers closest to me?
HOW TO VIDEOS
How to convert your reel from right to left handed?
How to attach an SMB to your Lifeline Guide
VX1 Mask Lens Preparation