In-store and online purchases from an authorized AQUALUNG AMERICA retailer
If the Customer purchased gear through an authorized AQUALUNG AMERICA dealer, the Customer shall return it there in accordance with their return and exchange policy. Please note AQUALUNG AMERICA retailers cannot accept returns of products purchased from apeksdiving.com.
For all items purchased from other online stores than www.apeksdiving.com, please contact them directly for their return policy. If you purchased your gear through an authorized AQUALUNG AMERICA’s dealer, please return it there in accordance with their return and exchange policy. Please note AQUALUNG AMERICA’s Retailers cannot accept returns of products purchased from www.apeksdiving.com
Online purchases from apeksdiving.com
Products may be returned and the customers expense refund, unless notified otherwise, for any reason withing 30 days of purchase in their original, unworn condition.
Unless otherwise notified, Customer are responsible for all costs associated with the return of products. The products must not have been used, washed or damaged. The Customer must return the Products properly protected / secured, in their original packaging, in order to avoid any damages during transportation. In addition, the products must be accompanied by all their accessories, notices and documentation. In the event of damage to the products, the Customer is responsible for the depreciation of the products resulting from any handling other than that necessary to establish the nature, characteristics and proper functioning of the products.
Returns must be authorized with a Return Authorization. Items returned without a Return Authorization number may not be properly received.
- Contact Customer Service at firstname.lastname@example.org or call 760-597-5000 to initiate a return. Be sure to include your order number, which can be found in your order confirmation email.
- Customer Service will provide you with a Return Merchandise Authorization (RMA) number. This number helps us quickly track the status of your return.
- Write the RMA number clearly on the outside of your shipping box.
- Ship your return to:
Aqualung America, Inc.
Returns and Exchanges, RMA # __________
2105 Rutherford Rd
Carlsbad, CA 92008
Once your returned order has been received and the merchandise has been inspected, your return will be approved, and the reimbursement sent out. Please be aware that packages shipped to a different address, without the Return Number clearly on the outside of the package, or shipped Cash on Delivery (COD) will be refused. We will notify you once we have processed your return. Creation of tracking numbers can take up to 24 hours. Please allow up to 10 business days after we receive your return for your refund to be credited. No refunds or adjustments will be made for any of the original shipping costs or handling charges on the initial order.